FAQs

What is Denix?

Denix, located in Spain, is the world’s foremost manufacturer of high quality, authentic, imitation firearms and accessories. It complies with European regulations to obtain reliable and safe replicas of your favorite weapons.

Where are your products manufactured?

Our products are manufactured in Spain, Germany and Italy.

Where do you dispatch from?

Perth, Western Australia.

Do you ship to countries outside of Australia/New Zealand?

No.

Why should we purchase from you?

We are Australia's trusted source of imitation weapons and an Authorized Reseller of Denix with a 20+ year track record of supplying quality products at competitive prices with no hidden costs.

Can I purchase these imitation weapons without a permit or a license?

Unless you live in South Australia, Western Australia or Queensland, you MUST have a relevant license or permit to purchase and own imitation weapons. A Commissioner's Permit or Membership in Collector’s Club under Legislation or Police Regulations is required for TAS and VIC, except for Flintlocks. A Commissioner's Permit is required for NSW, NT, and ACT, except for Flintlocks. License/Permit/Membership will be verified before shipping even if a payment has been approved. Learn more on how to apply for the relevant permit/license per State here.

Where can I submit my permit/license for verification?

You can upload your license for verification here.

If my payment is approved but my permit/license is not, will my purchase still be shipped?

No. If your license is not approved, your payment will be refunded. Note that payment received and cleared from our bank account will be refunded.

Can I submit my license prior to purchase?

Yes, and we encourage you to submit it for verification before you buy! You can submit it here.

When can I expect new items to be added to the catalog?

Every week! Our homepage will display an array of collections including ONLINE ONLY SPECIALS!

Can your Imitation gunsfire real Ammunition?

Our imitation guns are non-firing models and are meant for display purposes only. They can neither fire real ammunition nor be modified to fire real ammunition. Attempting to modify the imitation(s) is illegal and can create a dangerous hazard to anyone attempting to fire live.

Which days do you dispatch goods?

Monday-Friday during normal business hours, excluding public holidays..

When will my order be shipped?

If goods are in stock, goods will be dispatched from our warehouse as soon as funds have been credited into our bank account. Allow 2-3 business days after payment has been made for dispatch to occur.

What if my order is out of stock?

You’ll be advised ASAP on a date when goods are expected to be re-available. If goods are unavailable after the date indicated, we’ll suggest alternative items for consideration. You are under no obligation to accept our suggestions. You may also opt for a full refund or hold your payment for until goods are re-available, which ever is most convenient for you.

Do you have a warranty policy?

Yes, we offer a 14-day warranty that covers manufacturing defects, faulty products, and items damaged upon delivery (must be reported within 48 hours). If a product meets these conditions, customers can request a return for assessment. Learn more in our Warranty and Returns page.

What is not covered under warranty?

Our warranty does not cover normal wear and tear, accidental damage, misuse, negligence, unauthorized modifications or repairs, cosmetic damage that does not affect functionality (subject to assessment), or failure to follow product care instructions. Learn more in our Warranty and Returns page.

Can I return a product?

Returns are accepted only for faulty or damaged items that are reported within 14 days of receipt. The product must be in its original condition and packaging, and include all accessories. Items that show signs of use or damage caused by the customer are non-returnable. Learn more in our Warranty and Returns page.

How do I request a warranty claim?

To initiate a claim, email sales@replicaweapons.com.au with your order number and contact details, a description of the issue, and clear photos or videos showing the defect. Our support team will review your claim within 3-5 business days and provide instructions on the next steps. Learn more in our Warranty and Returns page.

Who covers the shipping costs for returns or claims?

Returns must be approved in advance, and the customer must cover the return freight charge before the goods are shipped back. Payments must be completed within 14 days of our written confirmation. Learn more in our Warranty and Returns page.

How do I contact you?

You can contact us by either sending us an email at sales@replicaweapons.com.au or by clicking here.

What is Denix?

Denix, located in Spain, is the world’s foremost manufacturer of high quality, authentic, imitation firearms and accessories. It complies with European regulations to obtain reliable and safe replicas of your favorite weapons.

Where are your products manufactured?

Our products are manufactured in Spain, Germany and Italy.

Where do you dispatch from?

Perth, Western Australia.

Do you ship to countries outside of Australia/New Zealand?

No.

Why should we purchase from you?

We are Australia's trusted source of imitation weapons and an Authorized Reseller of Denix with a 20+ year track record of supplying quality products at competitive prices with no hidden costs.

Can I purchase these imitation weapons without a permit or a license?

Unless you live in South Australia, Western Australia or Queensland, you MUST have a relevant license or permit to purchase and own imitation weapons. A Commissioner's Permit or Membership in Collector’s Club under Legislation or Police Regulations is required for TAS and VIC, except for Flintlocks. A Commissioner's Permit is required for NSW, NT, and ACT, except for Flintlocks. License/Permit/Membership will be verified before shipping even if a payment has been approved. Learn more on how to apply for the relevant permit/license per State here.

Where can I submit my permit/license for verification?

You can upload your license for verification here.

If my payment is approved but my permit/license is not, will my purchase still be shipped?

No. If your license is not approved, your payment will be refunded. Note that payment received and cleared from our bank account will be refunded.

Can I submit my license prior to purchase?

Yes, and we encourage you to submit it for verification before you buy! You can submit it here.

When can I expect new items to be added to the catalog?

Every week! Our homepage will display an array of collections including ONLINE ONLY SPECIALS!

Can your Imitation gunsfire real Ammunition?

Our imitation guns are non-firing models and are meant for display purposes only. They can neither fire real ammunition nor be modified to fire real ammunition. Attempting to modify the imitation(s) is illegal and can create a dangerous hazard to anyone attempting to fire live.

Which days do you dispatch goods?

Monday-Friday during normal business hours, excluding public holidays..

When will my order be shipped?

If goods are in stock, goods will be dispatched from our warehouse as soon as funds have been credited into our bank account. Allow 2-3 business days after payment has been made for dispatch to occur.

What if my order is out of stock?

You’ll be advised ASAP on a date when goods are expected to be re-available. If goods are unavailable after the date indicated, we’ll suggest alternative items for consideration. You are under no obligation to accept our suggestions. You may also opt for a full refund or hold your payment for until goods are re-available, which ever is most convenient for you.

Do you have a warranty policy?

Yes, we offer a 14-day warranty that covers manufacturing defects, faulty products, and items damaged upon delivery (must be reported within 48 hours). If a product meets these conditions, customers can request a return for assessment. Learn more in our Warranty and Returns page.

What is not covered under warranty?

Our warranty does not cover normal wear and tear, accidental damage, misuse, negligence, unauthorized modifications or repairs, cosmetic damage that does not affect functionality (subject to assessment), or failure to follow product care instructions. Learn more in our Warranty and Returns page.

Can I return a product?

Returns are accepted only for faulty or damaged items that are reported within 14 days of receipt. The product must be in its original condition and packaging, and include all accessories. Items that show signs of use or damage caused by the customer are non-returnable. Learn more in our Warranty and Returns page.

How do I request a warranty claim?

To initiate a claim, email sales@replicaweapons.com.au with your order number and contact details, a description of the issue, and clear photos or videos showing the defect. Our support team will review your claim within 3-5 business days and provide instructions on the next steps. Learn more in our Warranty and Returns page.

Who covers the shipping costs for returns or claims?

Returns must be approved in advance, and the customer must cover the return freight charge before the goods are shipped back. Payments must be completed within 14 days of our written confirmation. Learn more in our Warranty and Returns page.

How do I contact you?

You can contact us by either sending us an email at sales@replicaweapons.com.au or by clicking here.

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